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POLICIES AND PROCEDURES

Policies and Procedures: FAQ

HAPPY HOUNDS WITH HILARY IS COMMITTED TO YOUR PET’S SAFETY, WELL-BEING, AND HAPPINESS. BECAUSE OUR FUR FRIENDS ARE YOUR FUR BABIES, WE WANT TO REMAIN TRANSPARENT ABOUT OUR POLICIES AND PROCEDURES. THE INFORMATION BELOW OUTLINES OUR COMMITMENT TO YOU, YOUR PETS, OUR POLICIES, AND YOUR RESPONSIBILITIES.


Client Requirements & Responsibilities:
I. Your pet must have and stay up to date on his/her vaccinations*. This paperwork can be sent to us by your veterinarian via email to support@happyhoundswithhilary.com.
*Dogs are required to be vaccinated for Rabies, DHLPP, and Bordetella.
*Cats are required to be vaccinated for Rabies, FVRCP, and FeIV.
If your pet is not vaccinated or the vaccinations are out of date you may sign a Vaccination Exemption Release of Liability Form.


II. The Registered Owner assumes all responsibility, and liability (Strict, Vicarious, Joint and Several, Financial, and otherwise) relating to the health, safety, and behavior of the pet. Happy Hounds with Hilary nor its affiliates can be held liable should your pet be injured while in our care.


III. The Registered Owner must keep Happy Hounds with Hilary informed of any medical, or behavioral changes to the pet.


IV. Changes and cancellations for all Grooming appointments, and Boarding/Daycare reservations must be made no less than
24 hours in advance of the appointment or reservation. A fee of 20% of the total cost will be incurred that must be paid before a future appointment or reservation can be made if the change or cancellation is made within 24 hours of the
appointment or reservation.


V. If you do not show up to your appointment or reservation without informing Happy Hounds with Hilary, a fee of 50% of the total cost will be incurred that must be paid before a future appointment or reservation can be made.

Emergency Policies & Procedures:
I. In the event of a medical emergency, your pet will be given medical treatment based on the “Emergency Treatment Authorization Form” filled out and signed by the Registered Owner. All charges and invoices from the designated veterinary clinic will be paid in full by Registered Registered Owner.

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